Company values are what the people within the organization believe in. Decisions, actions, hires/fires, promotions/demotions are based on the company values and they are the fundamental building blocks for a strong, great company culture.
Of course, there are many good values in the world, but company values cannot list them all. Rather, the company’s core values should embody a set of unique beliefs, and should be simple enough to be remembered and used during daily conversations and work.
So, without further ado, here are our seven core values at SendBird:
1. Endless tenacity for customers
“Only the paranoid survive” – Andy Grove, Intel
Customers existed before a company did. Facing a problem, few people dared to find a solution, and customer value was created. The organized and deliberate effort of finding a solution later evolved to become a company that we know today. We exist to satisfy the customers, then to leap beyond the status quo and create innovative solutions to problems that the customers are not even aware of yet. The journey will be challenging and frustrating, but endless tenacity is the only path to the true customer happiness.
I believe civilization is a collection of things people take for granted. Water, gas fire, electricity, internet, and nowadays, smartphones. It’s a great privilege to be able to contribute back to civilization and build something that people take for granted.
Historically, a lot of these innovations were driven by technological advancement. But technology alone doesn’t fulfil innovations. Technology must be used to solve human problems. Hands-in-hands with humane design, we devise solutions to these problems and better ourselves. With proper marketing to provide these solutions to those in need, we begin to change the world for the better.
This is why we do what we do. This is why it’s meaningful to work with our team.
This is a memorable experience.
When you watch the World Cup, you notice the stark difference between the football players who’ve played on the European leagues and those who haven’t.
The sheer amount of experience you learn competing against the top players, being part of a great team is something that is unparalleled, and this is exactly what will push you forward light years ahead of your pack.
For me, Techstars felt like that experience I needed as an entrepreneur. Even though I had the fortune of selling my previous startup, this program feels like the place where you can really learn how to present yourself, how to crystalize your thoughts, how to deliver your execution, and bring out the best in yourself.
Without doubt, I would recommend the program to any aspiring entrepreneurs to take part in this wonderful journey.
Time flies. As Jon Bradford (MD, Techstars) puts it, “It feels like you’ve been here forever, yet at the same time, time goes by so quickly.”
Last night, we had a round table (without the table), each going in circles sharing what was the one best thing that you’ve learned in the first month through Techstars. That moment, we all felt that camaraderie, a sense of belonging and kinship as fellow entrepreneurs, and as a fellow Techstars batch.